We are Sunsetting the Layer Platform
We will be sunsetting the Layer Platform and API on October 30th, 2019.
The platform, features, and functionality of our service will continue with no change from what it is today until that date, including access to export your data.
After October 30th, 2019, the Layer Platform and all services associated with Layer will be shut down in their entirety.
Our priorities are to maintain system uptime and ensure you are able to move off the platform as seamlessly as possible. No features or updates to our SDKs will be published and bugs not related to service uptime or core functionality may not be resolved.
There will be no part of Layer online past this date and no option to continue leveraging the Layer backend services. Similarly, there is no way to take the Layer backend service and self-host it or for us to provide it to you.
Why are we sunsetting the Layer Platform?
1) We do not have a team in place to properly diagnose and resolve the volume of bugs and issues that are arising from our customer base.
2) We do not have a team in place to keep our SDKs up to date, the reality is that critical bugs and failures that we can not resolve are inevitable, sooner or later.
3) While the security built into the Layer platform and organization very much persists, we do not have the team in place to adequately assist you in completing vendor audits or providing verifications as needed.
4) Our key hire running all server operations and infrastructure passed away suddenly and unexpectedly very recently. While we have plans to get additional help there for the remainder of the Layer service, we do not have a sustainable path to ensure system uptime and reliability long term.
5) Barring all of the above, Layer infrastructure costs are both very high and very fixed. We are currently operating the Layer platform at an unsustainable loss.
Closing things Out
On the business side, we definitely messed up and have learned a lot in the process. I know this likely puts you in an extremely tough position and I apologize that I did not have better news to share with you.
I also recognize the timeline is very tight, but it is that way for our mutual safety. What I would not want to happen is that I say we can continue to support you for 6 months and then 4 months from now, we have a critical outage that we can just not resolve with our team. That would put us both in a much, much worse position.
If I can assist in recommending a competitive service, please let me know the use-cases that are most relevant for you.
Head of Layer.